> For the complete documentation index, see [llms.txt](https://docs.digiledge.in/untitled/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digiledge.in/untitled/bbps/bbps-agent-integration/bbps-agent-api/view-complaints-history-by-id.md).

# View Complaints History by id

<mark style="color:blue;">**Api used to view complaint history by complaint id**</mark>

| Endpoint                                                                                                                                  |
| ----------------------------------------------------------------------------------------------------------------------------------------- |
| **Request:&#x20;**<mark style="color:blue;">**/couapp/complaints/history/byId?complaintId= 809ec4c7-d81b-4d2b-9c66- 3011a6fae714**</mark> |

<mark style="color:blue;">**Request Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element                | Property/Element Name | Mandatory | Data Type | Description  |
| -------------------------------------- | --------------------- | --------- | --------- | ------------ |
| \[ROOT] (No parent property / element) | complaintId           | M         | String    | Complaint id |

<mark style="color:blue;">**Response Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description                                              |
| ----------------------- | --------------------- | --------- | --------- | -------------------------------------------------------- |
| complaintsHistories     | complaintId           | M         | String    | Id for the complaint disposion                           |
|                         | complaintDescr        | M         | String    | Complaint description                                    |
|                         | complaintDispos       | M         | String    | Complaint disposition                                    |
|                         | txnId                 | M         | String    | Transaction id for which the complaint is raised agains  |
|                         | complaintHistoryId    | M         | String    | Complaint History ID                                     |
|                         | assignedTo            | M         | String    | To Whom the complaint is assigned                        |
|                         | complaintNpciId       | M         | String    | Npci id of the complaint                                 |
|                         | complaintRaisedFrom   | M         | String    | Who raised the complaint                                 |
|                         | userId                | M         | String    | User id of the one who raised the complaint              |
|                         | status                | M         | String    | Status of the complaint                                  |
|                         | refId                 | M         | String    | Reference id                                             |
|                         | complaintType         | M         | String    | Complaint Type (internalComplaint,npciComplaint)         |
|                         | modifiedDate          | M         | String    | ISO 8601 Timestamp for the Complaint Modification date   |
|                         | modifiedEpochDate     | M         | Numeric   | UNIX Epoch Timestamp for the Complaint Modification date |
| generalResp             | statusCode            | M         | Numeric   | 200- SUCCESS Other than 200-Failure                      |
|                         | status                | M         | String    | It is either “Success” or failure                        |
|                         | message               | M         | String    | Contains the reason message for failure / success        |

<mark style="color:blue;">**Json Formatted Response Example**</mark>

```json
{
"complaintsHistories": [
{
"complaintHistoryId": "26dd6ae7-235f-425a-9c10-b546bb10fffc", 
"complaintId": "809ec4c7-d81b-4d2b-9c66-3011a6fae714", 
"complaintDescr": "Issue reassigning",
"complaintDispos": "Transaction Successful, account not updated", 
"txnId": "155a4a71-141f-40fd-b772-9d0e020963e8",
"assignedTo": "Federal Bank", 
"complaintNpciId": "FE4123109776644", 
"complaintType": "npciComplaint", 
"complaintRaisedFrom": "agent", 
"userId": "FE41FE42BNK519012345",
"status": "COMPLAINT_REASSIGN_REQUEST_SUCCESS", 
"modifiedDate": "2023-04-20T18:24:20.408824Z",
"modifiedEpochDate": 1681995260, 
"tenantId": "FE41"
}
],
"generalResp": {
"message": "Complaints retrieved successfully",
"remarks": "",
"status": "success", 
"statusCode": "200"
},
"pageNo": 0,
"pageSize": 1,
"totalPages": 1,
"totalElements": 1
}
```


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