# View Complaints History by id

<mark style="color:blue;">**Api used to view complaint history by complaint id**</mark>

| Endpoint                                                                                                                                  |
| ----------------------------------------------------------------------------------------------------------------------------------------- |
| **Request:&#x20;**<mark style="color:blue;">**/couapp/complaints/history/byId?complaintId= 809ec4c7-d81b-4d2b-9c66- 3011a6fae714**</mark> |

<mark style="color:blue;">**Request Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element                | Property/Element Name | Mandatory | Data Type | Description  |
| -------------------------------------- | --------------------- | --------- | --------- | ------------ |
| \[ROOT] (No parent property / element) | complaintId           | M         | String    | Complaint id |

<mark style="color:blue;">**Response Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description                                              |
| ----------------------- | --------------------- | --------- | --------- | -------------------------------------------------------- |
| complaintsHistories     | complaintId           | M         | String    | Id for the complaint disposion                           |
|                         | complaintDescr        | M         | String    | Complaint description                                    |
|                         | complaintDispos       | M         | String    | Complaint disposition                                    |
|                         | txnId                 | M         | String    | Transaction id for which the complaint is raised agains  |
|                         | complaintHistoryId    | M         | String    | Complaint History ID                                     |
|                         | assignedTo            | M         | String    | To Whom the complaint is assigned                        |
|                         | complaintNpciId       | M         | String    | Npci id of the complaint                                 |
|                         | complaintRaisedFrom   | M         | String    | Who raised the complaint                                 |
|                         | userId                | M         | String    | User id of the one who raised the complaint              |
|                         | status                | M         | String    | Status of the complaint                                  |
|                         | refId                 | M         | String    | Reference id                                             |
|                         | complaintType         | M         | String    | Complaint Type (internalComplaint,npciComplaint)         |
|                         | modifiedDate          | M         | String    | ISO 8601 Timestamp for the Complaint Modification date   |
|                         | modifiedEpochDate     | M         | Numeric   | UNIX Epoch Timestamp for the Complaint Modification date |
| generalResp             | statusCode            | M         | Numeric   | 200- SUCCESS Other than 200-Failure                      |
|                         | status                | M         | String    | It is either “Success” or failure                        |
|                         | message               | M         | String    | Contains the reason message for failure / success        |

<mark style="color:blue;">**Json Formatted Response Example**</mark>

```json
{
"complaintsHistories": [
{
"complaintHistoryId": "26dd6ae7-235f-425a-9c10-b546bb10fffc", 
"complaintId": "809ec4c7-d81b-4d2b-9c66-3011a6fae714", 
"complaintDescr": "Issue reassigning",
"complaintDispos": "Transaction Successful, account not updated", 
"txnId": "155a4a71-141f-40fd-b772-9d0e020963e8",
"assignedTo": "Federal Bank", 
"complaintNpciId": "FE4123109776644", 
"complaintType": "npciComplaint", 
"complaintRaisedFrom": "agent", 
"userId": "FE41FE42BNK519012345",
"status": "COMPLAINT_REASSIGN_REQUEST_SUCCESS", 
"modifiedDate": "2023-04-20T18:24:20.408824Z",
"modifiedEpochDate": 1681995260, 
"tenantId": "FE41"
}
],
"generalResp": {
"message": "Complaints retrieved successfully",
"remarks": "",
"status": "success", 
"statusCode": "200"
},
"pageNo": 0,
"pageSize": 1,
"totalPages": 1,
"totalElements": 1
}
```


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.digiledge.in/untitled/bbps/bbps-agent-integration/bbps-agent-api/view-complaints-history-by-id.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.