View Complaints History by id
Api used to view complaint history by complaint id
Endpoint |
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Request: /couapp/complaints/history/byId?complaintId= 809ec4c7-d81b-4d2b-9c66- 3011a6fae714 |
Request Parameters
The various parameters are explained below:
Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description |
---|---|---|---|---|
[ROOT] (No parent property / element) | complaintId | M | String | Complaint id |
Response Parameters
The various parameters are explained below:
Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description |
---|---|---|---|---|
complaintsHistories | complaintId | M | String | Id for the complaint disposion |
complaintDescr | M | String | Complaint description | |
complaintDispos | M | String | Complaint disposition | |
txnId | M | String | Transaction id for which the complaint is raised agains | |
complaintHistoryId | M | String | Complaint History ID | |
assignedTo | M | String | To Whom the complaint is assigned | |
complaintNpciId | M | String | Npci id of the complaint | |
complaintRaisedFrom | M | String | Who raised the complaint | |
userId | M | String | User id of the one who raised the complaint | |
status | M | String | Status of the complaint | |
refId | M | String | Reference id | |
complaintType | M | String | Complaint Type (internalComplaint,npciComplaint) | |
modifiedDate | M | String | ISO 8601 Timestamp for the Complaint Modification date | |
modifiedEpochDate | M | Numeric | UNIX Epoch Timestamp for the Complaint Modification date | |
generalResp | statusCode | M | Numeric | 200- SUCCESS Other than 200-Failure |
status | M | String | It is either “Success” or failure | |
message | M | String | Contains the reason message for failure / success |
Json Formatted Response Example
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