View Complaints History by id
Api used to view complaint history by complaint id
Request: /couapp/complaints/history/byId?complaintId= 809ec4c7-d81b-4d2b-9c66- 3011a6fae714
Request Parameters
The various parameters are explained below:
[ROOT] (No parent property / element)
complaintId
M
String
Complaint id
Response Parameters
The various parameters are explained below:
complaintsHistories
complaintId
M
String
Id for the complaint disposion
complaintDescr
M
String
Complaint description
complaintDispos
M
String
Complaint disposition
txnId
M
String
Transaction id for which the complaint is raised agains
complaintHistoryId
M
String
Complaint History ID
assignedTo
M
String
To Whom the complaint is assigned
complaintNpciId
M
String
Npci id of the complaint
complaintRaisedFrom
M
String
Who raised the complaint
userId
M
String
User id of the one who raised the complaint
status
M
String
Status of the complaint
refId
M
String
Reference id
complaintType
M
String
Complaint Type (internalComplaint,npciComplaint)
modifiedDate
M
String
ISO 8601 Timestamp for the Complaint Modification date
modifiedEpochDate
M
Numeric
UNIX Epoch Timestamp for the Complaint Modification date
generalResp
statusCode
M
Numeric
200- SUCCESS Other than 200-Failure
status
M
String
It is either “Success” or failure
message
M
String
Contains the reason message for failure / success
Json Formatted Response Example
{
"complaintsHistories": [
{
"complaintHistoryId": "26dd6ae7-235f-425a-9c10-b546bb10fffc",
"complaintId": "809ec4c7-d81b-4d2b-9c66-3011a6fae714",
"complaintDescr": "Issue reassigning",
"complaintDispos": "Transaction Successful, account not updated",
"txnId": "155a4a71-141f-40fd-b772-9d0e020963e8",
"assignedTo": "Federal Bank",
"complaintNpciId": "FE4123109776644",
"complaintType": "npciComplaint",
"complaintRaisedFrom": "agent",
"userId": "FE41FE42BNK519012345",
"status": "COMPLAINT_REASSIGN_REQUEST_SUCCESS",
"modifiedDate": "2023-04-20T18:24:20.408824Z",
"modifiedEpochDate": 1681995260,
"tenantId": "FE41"
}
],
"generalResp": {
"message": "Complaints retrieved successfully",
"remarks": "",
"status": "success",
"statusCode": "200"
},
"pageNo": 0,
"pageSize": 1,
"totalPages": 1,
"totalElements": 1
}
Last updated
Was this helpful?