View Complaints History by id

Api used to view complaint history by complaint id

Endpoint
Request: /couapp/complaints/history/byId?complaintId= 809ec4c7-d81b-4d2b-9c66- 3011a6fae714

Request Parameters

The various parameters are explained below:

Parent Property/Element	Property/Element Name	Mandatory	Data Type	Description
[ROOT] (No parent property / element)	complaintId	M	String	Complaint id

Response Parameters

The various parameters are explained below:

Parent Property/Element	Property/Element Name	Mandatory	Data Type	Description
complaintsHistories	complaintId	M	String	Id for the complaint disposion
	complaintDescr	M	String	Complaint description
	complaintDispos	M	String	Complaint disposition
	txnId	M	String	Transaction id for which the complaint is raised agains
	complaintHistoryId	M	String	Complaint History ID
	assignedTo	M	String	To Whom the complaint is assigned
	complaintNpciId	M	String	Npci id of the complaint
	complaintRaisedFrom	M	String	Who raised the complaint
	userId	M	String	User id of the one who raised the complaint
	status	M	String	Status of the complaint
	refId	M	String	Reference id
	complaintType	M	String	Complaint Type (internalComplaint,npciComplaint)
	modifiedDate	M	String	ISO 8601 Timestamp for the Complaint Modification date
	modifiedEpochDate	M	Numeric	UNIX Epoch Timestamp for the Complaint Modification date
generalResp	statusCode	M	Numeric	200- SUCCESS Other than 200-Failure
	status	M	String	It is either “Success” or failure
	message	M	String	Contains the reason message for failure / success

Json Formatted Response Example

{
"complaintsHistories": [
{
"complaintHistoryId": "26dd6ae7-235f-425a-9c10-b546bb10fffc", 
"complaintId": "809ec4c7-d81b-4d2b-9c66-3011a6fae714", 
"complaintDescr": "Issue reassigning",
"complaintDispos": "Transaction Successful, account not updated", 
"txnId": "155a4a71-141f-40fd-b772-9d0e020963e8",
"assignedTo": "Federal Bank", 
"complaintNpciId": "FE4123109776644", 
"complaintType": "npciComplaint", 
"complaintRaisedFrom": "agent", 
"userId": "FE41FE42BNK519012345",
"status": "COMPLAINT_REASSIGN_REQUEST_SUCCESS", 
"modifiedDate": "2023-04-20T18:24:20.408824Z",
"modifiedEpochDate": 1681995260, 
"tenantId": "FE41"
}
],
"generalResp": {
"message": "Complaints retrieved successfully",
"remarks": "",
"status": "success", 
"statusCode": "200"
},
"pageNo": 0,
"pageSize": 1,
"totalPages": 1,
"totalElements": 1
}