Adding complaint by txnId

Api used to raise complaint against a transaction

Endpoint
Request:POST /couapp/complaints

Request Parameters

The various parameters are explained below:

Parent Property/Element	Property/Element Name	Mandatory	Data Type	Description
[ROOT] (No parent property / element)	complaintDescription	M	String	Complaint description that the user enters
	complaintDisposition	M	String	Complaint disposition
	complaintType	M	String	The type of complaint
	txnId	O	UUID	Transaction id for which the complaint is raised against
	clientReqId	O	String	Client req id for which the complaint is raised against

Response Parameters

The various parameters are explained below:

Parent Property/Element	Property/Element Name	Mandatory	Data Type	Description
complaints	complaintId	M	UUID	Id for the complaint disposion
	complaintDescr	M	String	Complaint description
	complaintDispos	M	String	Complaint disposition
	complaintType	M	String	Type of the complaint
	txnId	M	String	Transaction id for which the complaint is raised agains
	txnNpciId	M	String	Transaction id for which the complaint is raised agains
	assignedTo	M	String	To Whom the complaint is assigned
	complaintNpciId	M	String	Npci id of the complaint
	complaintRaisedFrom	M	String	Who raised the complaint
	userId	M	String	User id of the one who raised the complaint
	status	M	String	Status of the complaint
	refId	M	String	Reference id
	estimated_TAT	M	String
	creationDate	M	String	ISO 8601 Timestamp for the Complaint Creation date
	modifiedDate	M	String	ISO 8601 Timestamp for the Complaint Modification date
	createdEpochDate	M	Numeric	UNIX Epoch Timestamp for the Complaint Creation date
	modifiedEpochDate	M	Numeric	UNIX Epoch Timestamp for the Complaint Modification date
generalResp	statusCode	M	String	200- SUCCESS Other than 200-Failure
	status	M	String	It is either “Success” or failure
	message	M	String	Contains the reason message for failure / success

Json Formatted RequestExample

{
"complaintDescription": "Testing",
"complaintDisposition": "Transaction Successful, account nAot updated", 
"complaintType": "transaction",
"txnId": "6f5c45bb-03f7-46c2-88a8-7c1ac9f83714", 
"tenantId": "FE41"
}

Json Formatted Response Example

{
"complaints": { 
"complaintDescr": "Testing",
"complaintDispos": "Transaction Successful, account not updated", 
"complaintId": "5383c03b-28e7-4d9c-ac4c-3d19e6ec9e61", 
"complaintRaisedFrom": "agent",
"complaintType": "npciComplaint", 
"createdEpochDate": 1682315434, 
"creationDate": "2023-04-24T11:20:34.937317Z", 
"modifiedDate": "2023-04-24T11:20:35.105937Z",
"modifiedEpochDate": 1682315435,
"refId": "wpTw4UDGDS23mSPYK7vmub2X8uX31141120", 
"status": "COMPLAINT_REQUEST_SUCCESS",
"tenantId": "FE41",
"txnId": "6f5c45bb-03f7-46c2-88a8-7c1ac9f83714", 
"txnNpciId": "FE413102sViuzlGJFbCy",
"userId": "FE41FE42BNK519012345", 
"agentId": "FE41FE42BNK519012345"
},
"generalResp": {
"message": "Complaint raising requested", 
"remarks": "",
"status": "success", 
"statusCode": "200"
}
}