Close Complaint

API for closing raised complaint.

Complaint can be closed only if the complaint status are the following COMPLAINT_OPEN_SUCCESS COMPLAINT_REOPEN_SUCCESS COMPLAINT_CLOSURE_REQUEST_FAILED COMPLAINT_CLOSURE_REQUEST_SUCCESS

Request Parameters

The various parameters are explained below:

Response Parameters

The various parameters are explained below:

Json Formatted Request Example

{
"complaintDescr" : "Closing complaint Issue resolved", "complaintId" : "809ec4c7-d81b-4d2b-9c66-3011a6fae714", "tenantId" : "FE41"
}

Json Formatted Response Example

{
"complaints": {
"complaintDescr": "Closing complaint Issue resolved",
"complaintDispos": "Transaction Successful, account not updated", 
"complaintId": "809ec4c7-d81b-4d2b-9c66-3011a6fae714", 
"complaintNpciId": "FE4123109776644",
"complaintRaisedFrom": "agent", 
"complaintType": "npciComplaint", 
"createdEpochDate": 1681893776, 
"creationDate": "2023-04-19T14:12:56.329935Z", 
"modifiedDate": "2023-04-19T14:13:32.25255Z",
"modifiedEpochDate": 1681893812,
"refId": "hHfEKYZExIpxNEV65HMQZ2Lh0DA31091413", 
"status": " COMPLAINT_CLOSURE_REQUEST_SUCCESS ",
"tenantId": "FE41",
"txnId": "155a4a71-141f-40fd-b772-9d0e020963e8", 
"txnNpciId": "FE413045Hl3L90ZWg59o",
"userId": "FE41FE42BNK519012345", 
"agentId": "FE41FE42BNK519012345"
},
"generalResp": {
"message": "Complaint closure requested", 
"remarks": "",
"status": "success", 
"statusCode": "200"
}
}

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