> For the complete documentation index, see [llms.txt](https://docs.digiledge.in/untitled/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digiledge.in/untitled/bbps/bbps-agent-integration/bbps-agent-api/complaint-status.md).

# Complaint Status

<mark style="color:blue;">**API for fetching latest status of the complaint from NPCI. The API can be invoked only if complaintType is npciComplaint.**</mark>

| Endpoint                                                                      |
| ----------------------------------------------------------------------------- |
| **Request:** *<mark style="color:blue;">**/couapp/complaints/status**</mark>* |

<mark style="color:blue;">**Request Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element                                              | Property/Element Name | Mandatory | Data Type    | Description      |
| -------------------------------------------------------------------- | --------------------- | --------- | ------------ | ---------------- |
| <p><br></p><p>\[ROOT]</p><p>(No parent property</p><p>/ element)</p> | tenantId              | M         | Alphanumeric | Fixed Length – 4 |
|                                                                      | complaintId           | M         | UUID         | Complaint UUID   |

<mark style="color:blue;">**Response Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description                                                        |
| ----------------------- | --------------------- | --------- | --------- | ------------------------------------------------------------------ |
| complaints              | complaintId           | M         | UUID      | Id for the complaint disposion                                     |
|                         | complaintDescr        | M         | String    | Complaint description                                              |
|                         | complaintDispos       | M         | String    | Complaint disposition                                              |
|                         | complaintType         | M         | String    | Type of the complaint                                              |
|                         | txnId                 | M         | String    | Transaction id for which the complaint is raised agains            |
|                         | complaintStatus       | M         | String    | Complaint Status from NPCI                                         |
|                         | assignedTo            | M         | String    | To Whom the complaint is assigned                                  |
|                         | complaintNpciId       | M         | String    | Npci id of the complaint                                           |
|                         | complaintRaisedFrom   | M         | String    | Who raised the complaint                                           |
|                         | userId                | M         | String    | User id of the one who raised the complaint                        |
|                         | status                | M         | String    | Status of the complaint                                            |
|                         | refId                 | M         | String    | Reference id                                                       |
|                         | estimated\_TAT        | M         | String    |                                                                    |
|                         | creationDate          | M         | String    | ISO 8601 Timestamp for the Complaint Creation date                 |
|                         | modifiedDate          | M         | String    | ISO 8601 Timestamp for the Complaint Modification date             |
|                         | billerName            | M         | String    | Biller Name                                                        |
|                         | txnAmount             | M         | String    | Txn Amount                                                         |
|                         | superLevelEsc         | M         | String    | Super Escalation (True/False)                                      |
|                         | openComplaint         | M         | String    | Flag indicating whether complaint is already open or not (Y/N)     |
|                         | reopenComplaint       | M         | String    | Flag indicating whether complaint is already reopened or not (Y/N) |
|                         | remarks               | M         | String    | Remarks                                                            |
|                         | agentId               | M         | String    | Agent ID                                                           |
|                         | category              | M         | String    | Category of the biller                                             |
|                         | createdEpochDate      | M         | Numeric   | UNIX Epoch Timestamp for the Complaint Creation date               |
|                         | modifiedEpochDate     | M         | Numeric   | UNIX Epoch Timestamp for the Complaint Modification date           |
| generalResp             | statusCode            | M         | Numeric   | 200- SUCCESS Other than 200-Failure                                |
|                         | status                | M         | String    | It is either “Success” or failure                                  |
|                         | message               | M         | String    | Contains the reason message for failure / success                  |

#### *<mark style="color:blue;">**Json Formatted Request Example**</mark>*

```json
{
"complaintId" : "2dfecc3c-9114-4094-9aa8-ff26f03a9bfd", 
"tenantId" : "FE41"
}
```

#### *<mark style="color:blue;">**Json Formatted Response Example**</mark>*

```json
{
"complaints": { "assignedTo": "XYZ Bank",
"complaintDescr": "Testing complaint",
"complaintDispos": "Transaction Successful, account not updated", 
"complaintId": "2dfecc3c-9114-4094-9aa8-ff26f03a9bfd", 
"complaintNpciId": "FE4123109489834",
"complaintRaisedFrom": "agent", 
"complaintType": "npciComplaint", 
"createdEpochDate": 1681905485, 
"creationDate": "2023-04-19T17:28:05.508679Z",
"modifiedDate": "2023-04-19T17:28:10.001432Z",
"modifiedEpochDate": 1681905490,
"refId": "mqcXfZs2XMkRKQfpIwoSYQDnIr231091728", 
"status": "COMPLAINT_OPEN_SUCCESS",
"tenantId": "FE41",
"txnId": "24fe190c-42c9-4cb5-9d36-965839b0cb5f", 
"txnNpciId": "FE4131090DAI26Y0mAxl",
"userId": "FE41FE42BNK519012345", 
"agentId": "FE41FE42BNK519012345"
},
"generalResp": {
"message": "Successfully requested complaint status", 
"remarks": "",
"status": "success", 
"statusCode": "200"
}
}
```


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