Complaint Status
API for fetching latest status of the complaint from NPCI. The API can be invoked only if complaintType is npciComplaint.
Request: /couapp/complaints/status
Request Parameters
The various parameters are explained below:
[ROOT]
(No parent property
/ element)
tenantId
M
Alphanumeric
Fixed Length – 4
complaintId
M
UUID
Complaint UUID
Response Parameters
The various parameters are explained below:
complaints
complaintId
M
UUID
Id for the complaint disposion
complaintDescr
M
String
Complaint description
complaintDispos
M
String
Complaint disposition
complaintType
M
String
Type of the complaint
txnId
M
String
Transaction id for which the complaint is raised agains
complaintStatus
M
String
Complaint Status from NPCI
assignedTo
M
String
To Whom the complaint is assigned
complaintNpciId
M
String
Npci id of the complaint
complaintRaisedFrom
M
String
Who raised the complaint
userId
M
String
User id of the one who raised the complaint
status
M
String
Status of the complaint
refId
M
String
Reference id
estimated_TAT
M
String
creationDate
M
String
ISO 8601 Timestamp for the Complaint Creation date
modifiedDate
M
String
ISO 8601 Timestamp for the Complaint Modification date
billerName
M
String
Biller Name
txnAmount
M
String
Txn Amount
superLevelEsc
M
String
Super Escalation (True/False)
openComplaint
M
String
Flag indicating whether complaint is already open or not (Y/N)
reopenComplaint
M
String
Flag indicating whether complaint is already reopened or not (Y/N)
remarks
M
String
Remarks
agentId
M
String
Agent ID
category
M
String
Category of the biller
createdEpochDate
M
Numeric
UNIX Epoch Timestamp for the Complaint Creation date
modifiedEpochDate
M
Numeric
UNIX Epoch Timestamp for the Complaint Modification date
generalResp
statusCode
M
Numeric
200- SUCCESS Other than 200-Failure
status
M
String
It is either “Success” or failure
message
M
String
Contains the reason message for failure / success
Json Formatted Request Example
Json Formatted Response Example
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