View All Complaints

Api used to view all complaints

Endpoint
Request:GET /couapp/complaints/all?pageNo=0&pageSize=5&statusType= COMPLAINT_OPEN_SUCCESS

Request Parameters

The various parameters are explained below:

Parent Property/Element	Property/Element Name	Mandatory	Data Type	Description
[ROOT] (No parent property / element)	statusType	M	String	Status of the complaint, possible values are - COMPLAINT_OPEN_SUCCESS COMPLAINT_OPEN_FAILED COMPLAINT_CLOSURE_SUCCESS COMPLAINT_CLOSURE_FAILED COMPLAINT_REOPEN_SUCCESS COMPLAINT_REOPEN_FAILED COMPLAINT_STATUS_UPDATE COMPLAINT_REQUEST_INITIATED COMPLAINT_REQUEST_SUCCESS COMPLAINT_REQUEST_FAILED COMPLAINT_CLOSURE_REQUEST_SUCCE SS COMPLAINT_CLOSURE_REQUEST_FAILE D COMPLAINT_REOPEN_REQUEST_SUCCES S COMPLAINT_REOPEN_REQUEST_FAILED COMPLAINT_REASSIGN_REQUEST_SUCC ESS- COMPLAINT_REASSIGN_REQUEST_FAILE D COMPLAINT_REASSIGN_SUCCESS COMPLAINT_REASSIGN_FAILED
	page	C	Numeric	Page number for API Response Pagination
	pagesize	C	Numeric	Page Size for API Response Pagination

Response Parameters

The various parameters are explained below:

Parent Property/Element	Property/Element Name	Mandatory	Data Type	Description
complaintsList	complaintId	M	UUID	Id for the complaint disposion
	complaintDescr	M	String	Complaint description
	complaintDispos	M	String	Complaint disposition
	complaintType	M	String	Type of the complaint
	txnId	M	String	Transaction id for which the complaint is raised agains
	complaintStatus	M	String	Complaint Status from NPCI
	assignedTo	M	String	To Whom the complaint is assigned
	complaintNpciId	M	String	Npci id of the complaint
	complaintRaisedFrom	M	String	Who raised the complaint
	userId	M	String	User id of the one who raised the complaint
	status	M	String	Status of the complaint
	refId	M	String	Reference id
	estimated_TAT	M	String
	creationDate	M	String	ISO 8601 Timestamp for the Complaint Creation date
	modifiedDate	M	String	ISO 8601 Timestamp for the Complaint Modification date
	billerName	M	String	Biller Name
	txnAmount	M	String	Txn Amount
	superLevelEsc	M	String	Super Escalation (True/False)
	openComplaint	M	String	Flag indicating whether complaint is already open or not (Y/N)
	reopenComplaint	M	String	Flag indicating whether complaint is already reopened or not (Y/N)
	remarks	M	String	Remarks
	agentId	M	String	Agent ID
	category	M	String	Category of the biller
	createdEpochDate	M	Numeric	UNIX Epoch Timestamp for the Complaint Creation date
	modifiedEpochDate	M	Numeric	UNIX Epoch Timestamp for the Complaint Modification date
generalResp	statusCode	M	Numeric	200- SUCCESS Other than 200-Failure
	status	M	String	It is either “Success” or failure
	message	M	String	Contains the reason message for failure / success

{
"complaintsList": [
{
"assignedTo": "",
"comment": "",
"complaintDescr": "Testing complaint",\
"complaintDispos": "Transaction Successful, account not updated", 
"complaintId": "2dfecc3c-9114-4094-9aa8-ff26f03a9bfd", 
"complaintNpciId": "FE4123109489834",
"complaintRaisedFrom": "agent", 
"complaintType": "npciComplaint", 
"createdEpochDate": 1681905485, 
"creationDate": "2023-04-19T17:28:05.508679Z",
"estimated_TAT": "",
"modifiedDate": "2023-04-24T10:07:51.756969Z",
"modifiedEpochDate": 1682311071,
"refId": "mqcXfZs2XMkRKQfpIwoSYQDnIr231091728", 
"status": "COMPLAINT_OPEN_SUCCESS",
"txnId": "24fe190c-42c9-4cb5-9d36-965839b0cb5f", 
"userId": "FE41FE42BNK519012345",
"category": "Education Fees",
"billerName": "Meerut Institute Of Technology test", 
"txnAmount": 50000,
"totalTxnAmount": 50000, 
"complaintStatus": "", 
"superLevelEsc": "",
"openComplaint": "", 
"reopenComplaint": "", 
"remarks": "",
"agentId": "FE41FE42BNK519012345"
}
],
"generalResp": {
"message": "Complaints retrieved successfully", 
"remarks": "",
"status": "success", 
"statusCode": "200"
},
"pageNo": 0,
"pageSize": 1,
"totalPages": 1,
"totalElements": 1
}

Status and its meaning :-

Open Complaint - COMPLAINT_OPEN_SUCCESS Failed Complaint - COMPLAINT_OPEN_FAILED Closed Complaint - COMPLAINT_CLOSURE_SUCCESS Closure Failed Complaint - COMPLAINT_CLOSURE_FAILED ReOpened Complaints - COMPLAINT_REOPEN_SUCCESS ReOpen Failed Complaints - COMPLAINT_REOPEN_FAILED Status Updated Complaints (508 Alert) - COMPLAINT_STATUS_UPDATE Complaint Request Initiated from Biller/Agent - COMPLAINT_REQUEST_INITIATED Complaint Requested from Biller/Agent - COMPLAINT_REQUEST_SUCCESS Failed Complaint Request from Biller/Agent - COMPLAINT_REQUEST_FAILED Successful Complaint Closure Request - COMPLAINT_CLOSURE_REQUEST_SUCCESS Failed Complaint Closure Request - COMPLAINT_CLOSURE_REQUEST_FAILED Successful Complaint Reopen Request - COMPLAINT_REOPEN_REQUEST_SUCCESS Failed Complaint Reopen Request - COMPLAINT_REOPEN_REQUEST_FAILED Successful Complaint Reassign request from COU - COMPLAINT_REASSIGN_REQUEST_SUCCESS Failed Complaint Reassign request from COU -COMPLAINT_REASSIGN_REQUEST_FAILED ReAssigned Complaints - COMPLAINT_REASSIGN_SUCCESS ReAssign Failed Complaints - COMPLAINT_REASSIGN_FAILED