# Reopen Complaint

#### <mark style="color:blue;">**API for reopening closed complaint. Complaint can be reopened only if the**</mark>&#x20;

**Complaint status are the following**

**COMPLAINT\_CLOSURE\_SUCCESS COMPLAINT\_CLOSURE\_FAILED COMPLAINT\_REOPEN\_REQUEST\_FAILED COMPLAINT\_REOPEN\_REQUEST\_SUCCESS**

| Endpoint                                                                      |
| ----------------------------------------------------------------------------- |
| **Request:** *<mark style="color:blue;">**/couapp/complaints/reopen**</mark>* |

<mark style="color:blue;">**Request Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element                                              | Property/Element Name | Mandatory | Data Type    | Description                       |
| -------------------------------------------------------------------- | --------------------- | --------- | ------------ | --------------------------------- |
| <p><br></p><p>\[ROOT]</p><p>(No parent property</p><p>/ element)</p> | tenantId              | M         | Alphanumeric | Fixed Length – 4                  |
|                                                                      | complaintDescr        | M         | Alphanumeric | Description for closing complaint |
|                                                                      | complaintId           | M         | UUID         | Complaint UUID                    |

<mark style="color:blue;">**Response Parameters**</mark>

***The various parameters are explained below:***

| Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description                                                        |
| ----------------------- | --------------------- | --------- | --------- | ------------------------------------------------------------------ |
| complaints              | complaintId           | M         | UUID      | Id for the complaint disposion                                     |
|                         | complaintDescr        | M         | String    | Complaint description                                              |
|                         | complaintDispos       | M         | String    | Complaint disposition                                              |
|                         | complaintType         | M         | String    | Type of the complaint                                              |
|                         | txnId                 | M         | String    | Transaction id for which the complaint is raised agains            |
|                         | complaintStatus       | M         | String    | Complaint Status from NPCI                                         |
|                         | assignedTo            | M         | String    | To Whom the complaint is assigned                                  |
|                         | complaintNpciId       | M         | String    | Npci id of the complaint                                           |
|                         | complaintRaisedFrom   | M         | String    | Who raised the complaint                                           |
|                         | userId                | M         | String    | User id of the one who raised the complaint                        |
|                         | status                | M         | String    | Status of the complaint                                            |
|                         | refId                 | M         | String    | Reference id                                                       |
|                         | estimated\_TAT        | M         | String    |                                                                    |
|                         | creationDate          | M         | String    | ISO 8601 Timestamp for the Complaint Creation date                 |
|                         | modifiedDate          | M         | String    | ISO 8601 Timestamp for the Complaint Modification date             |
|                         | billerName            | M         | String    | Biller Name                                                        |
|                         | txnAmount             | M         | String    | Txn Amount                                                         |
|                         | superLevelEsc         | M         | String    | Super Escalation (True/False)                                      |
|                         | openComplaint         | M         | String    | Flag indicating whether complaint is already open or not (Y/N)     |
|                         | reopenComplaint       | M         | String    | Flag indicating whether complaint is already reopened or not (Y/N) |
|                         | remarks               | M         | String    | Remarks                                                            |
|                         | agentId               | M         | String    | Agent ID                                                           |
|                         | category              | M         | String    | Category of the biller                                             |
|                         | createdEpochDate      | M         | Numeric   | UNIX Epoch Timestamp for the Complaint Creation date               |
|                         | modifiedEpochDate     | M         | Numeric   | UNIX Epoch Timestamp for the Complaint Modification date           |
| generalResp             | statusCode            | M         | Numeric   | 200- SUCCESS Other than 200-Failure                                |
|                         | status                | M         | String    | It is either “Success” or failure                                  |
|                         | message               | M         | String    | Contains the reason message for failure / success                  |

#### *<mark style="color:blue;">**Json Formatted Request Example**</mark>*

```json
{
"complaintDescr" : "Issue not yet solved - reopening", 
"complaintId" : "809ec4c7-d81b-4d2b-9c66-3011a6fae714", 
"tenantId" : "FE41"
}
```

#### *<mark style="color:blue;">**Json Formatted Response Example**</mark>*

```json
{
"complaints": {
"assignedTo": "Federal Bank",
"complaintDescr": "Issue not yet solved - reopening", 
"complaintDispos": "Transaction Successful, account not updated", 
"complaintId": "809ec4c7-d81b-4d2b-9c66-3011a6fae714", 
"complaintNpciId": "FE4123109776644",
"complaintRaisedFrom": "agent", 
"complaintType": "npciComplaint", 
"createdEpochDate": 1681893776, 
"creationDate": "2023-04-19T14:12:56.329935Z", 
"modifiedDate": "2023-04-19T14:19:44.891423Z",
"modifiedEpochDate": 1681894184,
"refId": "7sQwBamvWFyLxhK84dYgGmV24r831091419", 
"status": "COMPLAINT_REOPEN_SUCCESS",
"tenantId": "FE41",
"txnId": "155a4a71-141f-40fd-b772-9d0e020963e8", 
"txnNpciId": "FE413045Hl3L90ZWg59o",
"userId": "FE41FE42BNK519012345", 
"agentId": "FE41FE42BNK519012345"
},
"generalResp": {
"message": "Complaint reopening requested", 
"remarks": "",
"status": "success", 
"statusCode": "200"
}
}
```