> For the complete documentation index, see [llms.txt](https://docs.digiledge.in/untitled/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.digiledge.in/untitled/bbps/bbps-agent-integration/bbps-agent-api/view-all-complaints.md).
# View All Complaints
**Api used to view all complaints**
| Endpoint |
| -------------------------------------------------------------------------------------------------------------------------------------- |
| **Request:****GET /couapp/complaints/all?pageNo=0\&pageSize=5\&statusType= COMPLAINT\_OPEN\_SUCCESS** |
**Request Parameters**
**The various parameters are explained below:**
| Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description |
| -------------------------------------- | --------------------- | --------- | --------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| \[ROOT] (No parent property / element) | statusType | M | String | Status of the complaint, possible values are - COMPLAINT\_OPEN\_SUCCESS COMPLAINT\_OPEN\_FAILED COMPLAINT\_CLOSURE\_SUCCESS COMPLAINT\_CLOSURE\_FAILED COMPLAINT\_REOPEN\_SUCCESS COMPLAINT\_REOPEN\_FAILED COMPLAINT\_STATUS\_UPDATE COMPLAINT\_REQUEST\_INITIATED COMPLAINT\_REQUEST\_SUCCESS COMPLAINT\_REQUEST\_FAILED COMPLAINT\_CLOSURE\_REQUEST\_SUCCE SS COMPLAINT\_CLOSURE\_REQUEST\_FAILE D COMPLAINT\_REOPEN\_REQUEST\_SUCCES S COMPLAINT\_REOPEN\_REQUEST\_FAILED COMPLAINT\_REASSIGN\_REQUEST\_SUCC ESS- COMPLAINT\_REASSIGN\_REQUEST\_FAILE D COMPLAINT\_REASSIGN\_SUCCESS COMPLAINT\_REASSIGN\_FAILED |
| | page | C | Numeric | Page number for API Response Pagination |
| | pagesize | C | Numeric | Page Size for API Response Pagination |
#### Response Parameters
**The various parameters are explained below:**
| Parent Property/Element | Property/Element Name | Mandatory | Data Type | Description |
| ----------------------- | --------------------- | --------- | --------- | ------------------------------------------------------------------ |
| complaintsList | complaintId | M | UUID | Id for the complaint disposion |
| | complaintDescr | M | String | Complaint description |
| | complaintDispos | M | String | Complaint disposition |
| | complaintType | M | String | Type of the complaint |
| | txnId | M | String | Transaction id for which the complaint is raised agains |
| | complaintStatus | M | String | Complaint Status from NPCI |
| | assignedTo | M | String | To Whom the complaint is assigned |
| | complaintNpciId | M | String | Npci id of the complaint |
| | complaintRaisedFrom | M | String | Who raised the complaint |
| | userId | M | String | User id of the one who raised the complaint |
| | status | M | String | Status of the complaint |
| | refId | M | String | Reference id |
| | estimated\_TAT | M | String | |
| | creationDate | M | String | ISO 8601 Timestamp for the Complaint Creation date |
| | modifiedDate | M | String | ISO 8601 Timestamp for the Complaint Modification date |
| | billerName | M | String | Biller Name |
| | txnAmount | M | String | Txn Amount |
| | superLevelEsc | M | String | Super Escalation (True/False) |
| | openComplaint | M | String | Flag indicating whether complaint is already open or not (Y/N) |
| | reopenComplaint | M | String | Flag indicating whether complaint is already reopened or not (Y/N) |
| | remarks | M | String | Remarks |
| | agentId | M | String | Agent ID |
| | category | M | String | Category of the biller |
| | createdEpochDate | M | Numeric | UNIX Epoch Timestamp for the Complaint Creation date |
| | modifiedEpochDate | M | Numeric | UNIX Epoch Timestamp for the Complaint Modification date |
| generalResp | statusCode | M | Numeric | 200- SUCCESS Other than 200-Failure |
| | status | M | String | It is either “Success” or failure |
| | message | M | String | Contains the reason message for failure / success |
```json
{
"complaintsList": [
{
"assignedTo": "",
"comment": "",
"complaintDescr": "Testing complaint",\
"complaintDispos": "Transaction Successful, account not updated",
"complaintId": "2dfecc3c-9114-4094-9aa8-ff26f03a9bfd",
"complaintNpciId": "FE4123109489834",
"complaintRaisedFrom": "agent",
"complaintType": "npciComplaint",
"createdEpochDate": 1681905485,
"creationDate": "2023-04-19T17:28:05.508679Z",
"estimated_TAT": "",
"modifiedDate": "2023-04-24T10:07:51.756969Z",
"modifiedEpochDate": 1682311071,
"refId": "mqcXfZs2XMkRKQfpIwoSYQDnIr231091728",
"status": "COMPLAINT_OPEN_SUCCESS",
"txnId": "24fe190c-42c9-4cb5-9d36-965839b0cb5f",
"userId": "FE41FE42BNK519012345",
"category": "Education Fees",
"billerName": "Meerut Institute Of Technology test",
"txnAmount": 50000,
"totalTxnAmount": 50000,
"complaintStatus": "",
"superLevelEsc": "",
"openComplaint": "",
"reopenComplaint": "",
"remarks": "",
"agentId": "FE41FE42BNK519012345"
}
],
"generalResp": {
"message": "Complaints retrieved successfully",
"remarks": "",
"status": "success",
"statusCode": "200"
},
"pageNo": 0,
"pageSize": 1,
"totalPages": 1,
"totalElements": 1
}
```
**Status and its meaning :-**
Open Complaint - COMPLAINT\_OPEN\_SUCCESS Failed Complaint - COMPLAINT\_OPEN\_FAILED Closed Complaint - COMPLAINT\_CLOSURE\_SUCCESS Closure Failed Complaint - COMPLAINT\_CLOSURE\_FAILED ReOpened Complaints - COMPLAINT\_REOPEN\_SUCCESS ReOpen Failed Complaints - COMPLAINT\_REOPEN\_FAILED Status Updated Complaints (508 Alert) - COMPLAINT\_STATUS\_UPDATE Complaint Request Initiated from Biller/Agent - COMPLAINT\_REQUEST\_INITIATED Complaint Requested from Biller/Agent - COMPLAINT\_REQUEST\_SUCCESS Failed Complaint Request from Biller/Agent - COMPLAINT\_REQUEST\_FAILED Successful Complaint Closure Request - COMPLAINT\_CLOSURE\_REQUEST\_SUCCESS Failed Complaint Closure Request - COMPLAINT\_CLOSURE\_REQUEST\_FAILED Successful Complaint Reopen Request - COMPLAINT\_REOPEN\_REQUEST\_SUCCESS Failed Complaint Reopen Request - COMPLAINT\_REOPEN\_REQUEST\_FAILED Successful Complaint Reassign request from COU - COMPLAINT\_REASSIGN\_REQUEST\_SUCCESS Failed Complaint Reassign request from COU -COMPLAINT\_REASSIGN\_REQUEST\_FAILED ReAssigned Complaints - COMPLAINT\_REASSIGN\_SUCCESS ReAssign Failed Complaints - COMPLAINT\_REASSIGN\_FAILED